The City of Fernley staff strives to improve their customer service with the community's citizens, business community, and visitors in ways that are polite, professional, and performed consistent with the City's Strategic Plan. Please let us know how we are doing by completing the Customer Satisfaction Survey. You can find the Customer Satisfaction Survey at City Hall, print a hard copy by clicking on the PDF version of the survey, or click this link to complete the survey online, Customer Satisfaction Survey.