Thank you for taking the time to complete this survey. We appreciate your opinion and comments regarding the quality of service of the City of Fernley.

1. Was your most recent contact conducted:

Please check one per survey.*

In person By telephone

By mail Internet/E-mail

2. Which City Department did you contact? Please fill out one survey per department.

(The Public Works Department includes Parks, Facilities, Streets/Storm Drains, Sewer, Vector Control/Mosquito Abatement, City of Fernley Cemetery, Water Treatment Plant, Water Distribution & Fleet Divisions.)*

Animal Control Building & Safety City Attorney's Office City Clerk's Office City Engineering City Manager's Office

Finance Municipal Court Planning Department Public Works Department Utilities Other

3. For each category identified below, place a check that best represents your level of satisfaction with the City Department you contacted for the next six questions, A-F.

A. Acknowledged in a timely manner.*

Excellent Good

Fair Poor

B. Attitude of staff (friendly, efficient, helpful)*

Excellent Good

Fair Poor

C. Staff knowledge*

Excellent Good

Fair Poor

D. Professionalism (appearance, mannerism, interaction)*

Excellent Good

Fair Poor

E. Accuracy of information given by staff*

Excellent Good

Fair Poor

F. Satisfaction with quality of services provided*

Excellent Good

Fair Poor

4. Please select the category that you feel needs the most improvement.

(Check all that apply)*

Acknowledged in a timely manner Attitude of staff (friendly, efficient, helpful) Staff knowledge Professionalism (appearance, mannerism, interaction)

Accuracy of information given by staff Satisfaction with quality of services provided None

5. Comments:

6. May we contact you for additional information? *

Yes

No

Name:

Phone number or email:

Thank you for filling out our Customer Satisfaction questionnaire. We take your feedback seriously and will use it to improve our services.